REFUND & CANCELLATION POLICY

Last updated: 1 September 2026

At FOF Bike Tours (Falcons of Fitzrovia), we want every guest to enjoy a smooth and worry-free experience. We understand that plans can change, so we aim to keep our cancellation, rescheduling and refund process clear and fair.

This policy applies to bookings made directly with FOF Bike Tours. Where you book through a third-party platform or travel partner, that provider's cancellation terms may also apply.

CANCELLATIONS BY GUESTS

More than 48 hours before your tour

You may cancel your booking up to 48 hours before the scheduled tour start time and receive a full refund.

Approved refunds will be returned to the original payment method and normally processed within 5–7 business days.

Less than 48 hours before your tour

Cancellations made less than 48 hours before the scheduled tour start time are non-refundable.

However, we are happy to offer a free reschedule to another available date or time, subject to availability.

No-shows

If you do not attend your scheduled tour and have not contacted us beforehand, the booking will be treated as a no-show and the full booking amount will be charged.

RESCHEDULING YOUR TOUR

If your plans change, please contact us as soon as possible.

For cancellations within 48 hours, we can offer a one-time reschedule at no additional cost, subject to availability.

All rescheduled bookings remain subject to availability and the conditions of the original booking.

WEATHER & SAFETY

Our tours are outdoor experiences, and London weather can be unpredictable. Tours may continue in normal or light rain where conditions remain safe for riding.

If heavy rain, severe weather or unsafe riding conditions mean that we cannot safely operate your tour, we will offer you:

• A free reschedule to another available date or time; or
• A full refund if rescheduling is not possible.

The final decision on whether a tour can safely operate will be made by FOF Bike Tours.

TOURS ENDED EARLY

If a tour has already started but must be ended early because of unexpected weather, safety concerns or circumstances outside our reasonable control, we may offer a partial refund at our discretion, taking into account how much of the tour has already been completed.

GIFT VOUCHERS & PROMOTIONAL BOOKINGS

Gift vouchers and discounted promotional bookings are non-refundable.

However, subject to the applicable booking conditions, they may be:

• Transferred to another guest; or
• Rescheduled to another available date before their expiry date.

Any rescheduled booking must take place within the validity period of the voucher or promotion.

LATE ARRIVALS

Our tours depart promptly at the scheduled time to provide the best experience for everyone in the group.

If you arrive late, we will make reasonable efforts to accommodate you, but we cannot guarantee that you will be able to join the tour.

Guests who miss their tour because of late arrival are not guaranteed a refund or reschedule.

We therefore recommend arriving at the meeting point in good time before your scheduled departure.

CANCELLATIONS OR CHANGES BY FOF BIKE TOURS

Occasionally, we may need to cancel, postpone or change a tour because of safety concerns, severe weather, operational issues, road restrictions or other unforeseen circumstances.

If FOF Bike Tours cancels your tour, you will be offered:

• A full refund; or
• The option to reschedule to another available date or time.

We will make every reasonable effort to notify affected guests as early as possible.

BOOKINGS MADE THROUGH THIRD PARTIES

If you booked your tour through a third-party booking platform, travel agency or other partner, your cancellation and refund may be subject to the terms and conditions of that provider.

Where applicable, refund requests should be made directly through the platform or provider used to make the booking.

HOW TO REQUEST A REFUND OR RESCHEDULE

To cancel or change your booking, please contact us with:

• Your booking reference number
• The name used for the booking
• Your scheduled tour date and time
• Whether you would prefer a refund or reschedule

We aim to review requests and respond within 24 hours.

Email: info@fof.london
Phone: +44 7386 326750

REFUND PROCESSING

Once a refund has been approved, it will be returned to the original payment method.

We aim to process approved refunds within 5–7 business days. Depending on your bank, card issuer or payment provider, additional time may be required before the funds appear in your account.

CONTACT US

If you have any questions about this Refund & Cancellation Policy or need assistance with an existing booking, please contact:

FOF Bike Tours
7 Pearson Square
London W1T 3BP
United Kingdom

Email: info@fof.london
Telephone: +44 7386 326750