Safety is our top priority. We equip all passengers with helmets and provide a comprehensive safety briefing at the start of each tour. Our routes are carefully planned to avoid high-traffic areas wherever possible.

That said, while we do our best to ensure a safe experience, nothing is guaranteed. We encourage you to ride responsibly and stay aware of your surroundings. And remember—our guide is there to lead the way, but it’s not a game of “follow the leader,” so keep your wits about you!

Guests are welcome to bring their own water and snacks, though we’ll also provide a bottle of water for each person. The ride itself is very light and enjoyable, and if necessary, we’ll make a brief refreshment stop halfway through the tour where you can grab an extra drink or snack if needed.

Each of our London e-bike tours lasts around 3 to 3.5 hours, giving you plenty of time to explore the city’s most iconic landmarks, royal parks, and hidden corners at a relaxed pace.

We recommend wearing comfortable clothing suitable for cycling, along with closed-toe shoes. Dress in layers, as the weather can change. Don’t forget to bring sunglasses and a light jacket if it’s chilly! Remember, you’ll be on an e-bike, so comfort is key for enjoying the ride.

Yes! All of our London guided bike tours are powered by Super73 electric bikes, designed for smooth, effortless riding. You’ll cover more ground, see more sights, and enjoy a fun, eco-friendly experience.

Yes, basic biking skills are required. Don’t worry though — our Super73 e-bikes are very easy to ride, and our guides will make sure you’re confident and comfortable before the tour begins.

We operate rain or shine, but if there’s heavy rain or unsafe conditions, we’ll contact you to reschedule your tour at no extra cost.

After your tour, our team will upload all the photos taken during your ride to a private online gallery. You’ll receive a link where you can view and purchase your favourite digital photos directly.

Yes, you can cancel or reschedule up to 24 hours before your tour for a full refund. Cancellations within 24 hours may not be eligible for a refund.

Yes! Children can join the tour when seated safely in front of an adult. Our Super73 e-bikes are fitted with additional footrests for kids, ensuring a safe and comfortable experience for everyone.

Yes, two people can share one bike as long as the combined weight is under 150 kg. If the weight limit is exceeded, you’ll need to book an additional e-bike for £50 to ensure safety and comfort.